Shipping

Effective date: 18 September 2026
Last updated: 18 September 2026

This Shipping Policy explains how, where and when we deliver Products purchased from shopkineto.com. It forms part of our Terms and Conditions. We keep the information below consistent with our product pages, checkout, and our Google Merchant Center account, as required by Google’s advertising policies.

ShopKineto is operated by HongKong AdTiger Media Co., Limited, a company incorporated in the Hong Kong Special Administrative Region of the People’s Republic of China, with its registered office at Room 703, 7/F Kowloon Building, 555 Nathan Road, Kowloon City, Kowloon, Hong Kong (“ShopKineto”, “we”, “us”, “our”). Our contact person for the matters covered by this document is Sufang Chang, reachable at info@shopkineto.com or +1 251 800 9280.

This document is organised in two parts. Part 1 sets out the terms that apply to our cash-on-delivery (COD) and other sales to customers located in the European Union / European Economic Area (“EU/EEA”), which is our primary market. Part 2 sets out how we, as a company established in Hong Kong, comply with Hong Kong law, and the terms that apply to customers located outside the EU/EEA. Where both parts could apply to you, the more specific and more protective provisions of Part 1 prevail for EU/EEA consumers; nothing in Part 2 reduces the rights granted to you in Part 1.

Part 1 — Shipping to the European Union / EEA

1.1 Where we ship

We ship to destinations across the European Union / European Economic Area. If your country is not available at checkout, we are not currently able to deliver there. Some Products may be restricted to certain destinations for legal or logistical reasons.

1.2 Order processing time

Orders are usually verified and prepared for dispatch within 1–2 business days of Order confirmation. Orders placed on weekends or public holidays are processed on the next business day. During promotional periods, processing may take slightly longer. For cash-on-delivery Orders, we may contact you to confirm your Order before dispatch.

1.3 Estimated delivery times

Because we source and dispatch Products internationally, including from outside the EU/EEA, once dispatched, estimated delivery times are as follows. These are estimates in business days and are not guaranteed:

Total delivery time = processing time + transit time. We will provide a more specific estimate at checkout or in your Order confirmation where available.

1.4 Shipping costs

Shipping costs, where applicable, are calculated and shown at checkout before you confirm and pay, based on your destination and the Products ordered. Where we offer free shipping or a promotional shipping rate, the conditions will be stated on the relevant product page or at checkout. Any cash-on-delivery handling fee will also be shown separately before you confirm your Order.

1.5 Cash on delivery (COD)

Where cash on delivery is available for your Order, you pay the courier directly, in cash (or by the method the courier accepts), at the moment of delivery. Please have the exact amount ready. If you refuse a COD delivery without a valid reason, we reserve the right to recover reasonable return-shipping costs and to decline future COD Orders.

1.6 Carriers and tracking

We use reputable third-party couriers to deliver your Order. Where tracking is available, we will provide a tracking number or link by email or SMS so you can follow your delivery. The choice of carrier is at our discretion unless otherwise agreed.

1.7 Customs, duties and taxes

Because Products may be dispatched from outside the EU/EEA (including from Hong Kong or other parts of Asia), your Order may be subject to import duties, taxes or customs-clearance fees imposed by the destination country. Unless clearly stated otherwise at checkout, these charges are the responsibility of the recipient and are not included in the product or shipping price. We recommend checking your country’s import rules before ordering. Delays caused by customs are outside our control.

1.8 Delivery address accuracy

Please make sure the delivery address and contact details you provide are complete and correct. We are not responsible for delays or failed deliveries resulting from an incorrect or incomplete address. If a parcel is returned to us because of an address error, we may ask you to cover the cost of re-shipping.

1.9 Failed, refused or undelivered parcels

If delivery is unsuccessful, the courier will usually attempt redelivery or leave instructions for collection. If a parcel cannot be delivered after reasonable attempts and is returned to us, we will contact you to arrange re-shipping (which may incur an additional charge) or, where appropriate, to process a refund in accordance with our Refund & Returns Policy.

1.10 Delays and events beyond our control

We are not liable for delays caused by events beyond our reasonable control, including extreme weather, carrier disruption, strikes, customs processing, or high-volume periods. If a serious delay occurs, please contact us at info@shopkineto.com and we will do our best to help.

1.11 Damaged or lost shipments

Please inspect your parcel on delivery. If it arrives visibly damaged, note this with the courier where possible and contact us within a reasonable time with photos so we can investigate. If your parcel is lost in transit, contact us and we will open an enquiry with the carrier and arrange a replacement or refund as appropriate. Your statutory rights as a consumer are not affected.

Part 2 — Hong Kong compliance and other destinations

HongKong AdTiger Media Co., Limited is based in Hong Kong, and fulfilment of Orders may originate from Hong Kong or other locations in Asia. Hong Kong has no dedicated “shipping ordinance”; however, under the Trade Descriptions Ordinance, Cap. 362, we must ensure that any claim we make about delivery or shipping times — on our website, at checkout, in Google Shopping listings or in our advertising — is accurate and not misleading, and we review our stated timeframes against actual delivery performance for that reason.

2.1 Where we ship outside the EU/EEA

Where we accept Orders from outside the EU/EEA, the processing times in Section 1.2 apply, and estimated delivery typically takes longer than intra-EU/EEA delivery given the greater distances involved; we will show a specific estimate at checkout where available.

2.2 Risk and title

Where Hong Kong law applies to your Contract (see our Terms and Conditions), risk in the Products passes to you on delivery, consistent with the position under the Sale of Goods Ordinance, Cap. 26, and Section 1.6 above applies equally to customers outside the EU/EEA.

2.3 Customs, duties and taxes

The position described in Section 1.7 above applies equally to shipments outside the EU/EEA: import duties, taxes and customs-clearance fees imposed by the destination country are the responsibility of the recipient unless clearly stated otherwise at checkout.

Contact Us

If you have any questions about this document, or wish to exercise any of your rights, please contact us:

ShopKineto (operated by HongKong AdTiger Media Co., Limited)
Attn: Sufang Chang
Registered address: Room 703, 7/F Kowloon Building, 555 Nathan Road, Kowloon City, Kowloon, Hong Kong
Email: info@shopkineto.com
Phone: +1 251 800 9280
Website: shopkineto.com